Terms of Service

Introduction

Welcome to Assistants AiQ, a platform dedicated to providing expert AI solutions and resources to help companies thrive in the digital landscape. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service and Service Level Agreement. Please read them carefully.

These Terms of Use and Service Level Agreement (“Terms” or “Agreement”) govern your access to and use of our website, platform, and AI employee services, including Engage AiQ™, Local AiQ™, Revive AiQ™, and Search AiQ™ (collectively, the “Services”). These Terms constitute a legally binding agreement between you (“you,” “your,” or “Customer” or “Client”) and Assistants AiQ™ LLC (“we,” “our,” “us,” or “Company”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

1. Acceptance of Terms

By creating an account, accessing our website, or using any of our Services, you represent that you are at least eighteen years of age and have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Services

Assistants AiQ™ provides artificial intelligence-powered employee solutions designed to automate and enhance business operations:

• Engage AiQ™ is a conversational AI assistant (Sophia) that handles inbound phone calls, qualifies leads, answers questions, and books appointments twenty-four hours a day, seven days a week.
• Revive AiQ™ is an AI-driven lead reactivation specialist that engages dormant leads through multi-channel campaigns (SMS, email, voice) to convert cold databases into revenue opportunities.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, and without liability to you.

3. Account Registration and Security

To use certain features of the Services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, all activities that occur under your account, notifying us immediately of any unauthorized access or security breach, and ensuring that your account information remains accurate and up to date.

You may not share your account credentials, transfer your account to another person, or use another person’s account without permission. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate Laws: Use the Services in any manner that violates applicable federal, state, local, or international laws or regulations.
• Infringe Rights: Violate or infringe upon the intellectual property, privacy, publicity, or other rights of third parties.
• Transmit Harmful Content: Upload, transmit, or distribute viruses, malware, or any other malicious code or content that could harm our systems or other users.
• Engage in Fraud or Deception: Use the Services to engage in fraudulent, deceptive, or misleading practices, including phishing, spamming, or impersonation.
• Interfere with Services: Attempt to interfere with, disrupt, or overload our servers, networks, or Services through denial-of-service attacks, automated scripts, or other means.
• Reverse Engineer: Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Services.
• Scrape or Harvest Data: Use automated tools to scrape, harvest, or collect data from the Services without our express written permission.
• Misuse AI Capabilities: Use our AI employees to harass, threaten, defame, or otherwise harm individuals or organizations, or to generate illegal, offensive, or inappropriate content.

We reserve the right to investigate violations of this Acceptable Use Policy and to take appropriate action, including suspension or termination of your account and cooperation with law enforcement authorities.

5. Subscription Plans, Pricing, and Payment Terms

5.1 Subscription Fees and Usage Rates

The Services are offered on a subscription basis with monthly recurring fees. Current base pricing and additional usage rates are as follows:

Plan Name	Monthly Base Fee	Additional Usage Rates
Engage AiQ™	$999.00	$0.25 per minute for Voice AI; $0.04 per SMS segment
Revive AiQ™	$999.00+	$0.25 per minute for Voice AI; $0.04 per SMS segment (performance-based pricing may also apply)

All fees are exclusive of applicable taxes. You agree to pay all charges associated with your selected plan, including any overage or usage-based fees incurred during the billing cycle. Pricing is subject to change with thirty days’ notice. If you do not agree to a price increase, you may cancel your subscription before the new pricing takes effect.

5.2 Credit Card Authorization and Payment Terms

You hereby irrevocably and unconditionally authorize us to charge the credit card, debit card, or bank account provided by you for all initial fees, recurring monthly subscription fees, and any applicable usage-based charges incurred under this Agreement. This authorization shall remain in full force and effect until you cancel your subscription in accordance with our cancellation policy and all outstanding balances are paid in full.

You represent and warrant that you are the authorized owner or signatory of the payment method provided. You explicitly waive any right to dispute or initiate a chargeback for valid charges processed pursuant to this Agreement. In the event you initiate a chargeback or payment dispute that is subsequently resolved in our favor, or is deemed frivolous or invalid, you agree to reimburse us for all fees, costs, and expenses associated with responding to such dispute, including but not limited to administrative fees, bank penalties, and reasonable attorneys’ fees. If the provided payment method fails or is declined, you must provide an alternative valid payment method within three (3) business days to avoid suspension or termination of the Services.

All fees are non-refundable except as expressly stated in these Terms or required by law. For detailed information about billing, refunds, disputes, and chargebacks, please refer to our Billing, Refund, and Dispute Resolution Policy, which is incorporated into these Terms by reference.

5.3 Free Trials and Promotional Offers

We may offer free trials or promotional pricing for certain Services. Free trial periods and promotional terms will be specified at the time of sign-up. At the end of a free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial period ends.

6. Service Level Agreement (SLA) and Third-Party Dependencies

We strive to maintain high availability and performance of the Services. However, you acknowledge and agree that our AI technology and platform rely heavily on multiple third-party service providers, including but not limited to cloud hosting infrastructure, telecommunications carriers, and external artificial intelligence models.

We expressly disclaim any liability for downtime, service interruptions, latency, or performance degradation caused by the failure, maintenance, or unavailability of these third-party providers. We do not guarantee uninterrupted or error-free operation of the Services. Any service level commitments provided by us are strictly contingent upon the operational status of our underlying third-party technology stack.

7. Cancellation and Termination

7.1 Cancellation by You

You may cancel your subscription at any time by contacting us at info@assistantsaiq.com or through your account manager. Cancellations will take effect at the end of your current billing cycle. You will continue to have access to the Services until the end of the paid period. No refunds will be provided for partial months.

7.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice, including if you violate these Terms or our Acceptable Use Policy, your account is inactive for an extended period, we are required to do so by law or legal process, or providing the Services to you is no longer commercially viable.

Upon termination, your right to access and use the Services will immediately cease. We may delete your account data in accordance with our data retention policies.

7.3 Effect of Termination

Upon termination or cancellation, you will lose access to your account, data, and any content stored within the Services. We are not obligated to retain or provide you with copies of your data after termination, except as required by law. You are responsible for exporting any data you wish to retain before cancellation or termination.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Services, including all software, algorithms, artificial intelligence models, text, graphics, logos, images, audio, video, and other content, are owned by or licensed to Assistants AiQ™ and are protected by copyright, trademark, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes in accordance with these Terms. You may not copy, modify, distribute, sell, lease, or create derivative works based on the Services without our express written permission.

The Assistants AiQ™ name, logo, and all related trademarks, service marks, and trade names are the property of Assistants AiQ™ and may not be used without our prior written consent.

8.2 Your Content and Data Privacy

You retain all right, title, and ownership of any data, content, or materials you upload, submit, or provide to the Services (“Your Content” or “Client Data”). By providing Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, process, and analyze Your Content solely to the extent necessary to provide, maintain, and improve the Services. We may also collect and analyze anonymized, aggregated usage data for service enhancement and marketing purposes.

You represent and warrant that you have all necessary rights, licenses, consents, permissions, and authorizations required by applicable data privacy laws (including but not limited to the TCPA and state-specific privacy regulations) to provide Your Content and to grant us the license described above. You are solely responsible for the accuracy, quality, and legality of Your Content and any consequences of uploading, submitting, or providing it.

We employ commercially reasonable security measures to protect Your Content; however, we expressly disclaim any liability for data breaches, unauthorized access, or data loss occurring at the third-party infrastructure or AI model level. You agree that we shall not be held liable for your failure to comply with applicable privacy laws regarding the data you collect and process using the Services.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Services (“Feedback”), you grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our Services without compensation or attribution to you.

9. AI-Generated Content and Accuracy

Our Services utilize artificial intelligence and machine learning technologies to generate responses, recommendations, and actions. While we strive to provide accurate and helpful outputs, AI-generated content may contain errors, inaccuracies, or inappropriate responses.

• No Warranty of Accuracy: We do not warrant that AI-generated content will be accurate, complete, reliable, or suitable for your specific purposes. You are responsible for reviewing and verifying all AI-generated content before relying on it for business decisions.
• Human Oversight: We recommend implementing human oversight and review processes for critical business functions, particularly those involving legal, financial, medical, or safety-sensitive matters.
• Continuous Improvement: Our AI models are continuously trained and improved based on usage data and feedback. By using the Services, you acknowledge that AI performance may vary and improve over time.

10. Third-Party Integrations

The Services may integrate with third-party platforms, applications, and services (such as calendar systems, CRM platforms, and Google Business Profile). Your use of third-party integrations is subject to the terms and privacy policies of those third parties. We are not responsible for the practices, performance, or availability of third-party services.

You authorize us to access and use data from third-party services on your behalf to provide the Services. You are responsible for maintaining valid authorizations and ensuring compliance with third-party terms.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT ANY ERRORS WILL BE CORRECTED.

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRANCHISE AIQ™, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Assistants AiQ™, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of the Services; (b) your violation of these Terms or any applicable law; (c) your violation of any rights of a third party; (d) Your Content or any content you submit or transmit through the Services; (e) any claims arising from the outputs or actions of the AI technology when utilized by you; or (f) any third-party claims resulting from service failures, inaccuracies, or compliance issues stemming from the third-party providers that comprise our technology stack.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us at info@assistantsaiq.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations within sixty days.

14.2 Binding Arbitration

If the dispute cannot be resolved informally, you agree that any dispute, claim, or controversy arising out of or related to these Terms or the Services shall be resolved through binding arbitration administered in the State of Wyoming. The explicit goal of this provision is to avoid litigation.

The arbitration shall be conducted by a single arbitrator and shall take place in a location mutually agreed upon by the parties or, if no agreement is reached, in a location determined by the arbitrator. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms (other than arbitration) shall be brought exclusively in the federal or state courts located in Wyoming, and you consent to the personal jurisdiction of such courts.

16. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy and Billing, Refund, and Dispute Resolution Policy, constitute the entire agreement between you and Assistants AiQ™ regarding the Services and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.
• No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.
• Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
• Notices: All notices to you under these Terms may be provided by email to the address associated with your account or by posting on our website. Notices to us should be sent to info@assistantsaiq.com.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the effective date of the changes. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and cancel your account.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: info@assistantsaiq.com
Phone: (833) 385-1200
Address: 439 Grand Ave., Ste 190, Bigfork MT 59911

By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.