Terms of Use

Welcome to Assistants AiQ™. These Terms of Use ("Terms") govern your access to and use of our website, platform, and AI employee services, including Engage AiQ™, Local AiQ™, and Revive AiQ™ (collectively, the "Services"). These Terms constitute a legally binding agreement between you ("you," "your," or "Customer") and Assistants AiQ™ ("we," "our," or "us").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

1. Acceptance of Terms

By creating an account, accessing our website, or using any of our Services, you represent that you are at least eighteen years of age and have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Services

Assistants AiQ™ provides artificial intelligence-powered employee solutions designed to automate and enhance business operations:

Engage AiQ™ is a conversational AI assistant (Sophia) that handles inbound phone calls, qualifies leads, answers questions, and books appointments twenty-four hours a day, seven days a week.

Local AiQ™ is an AI-powered marketing manager that optimizes Google Business Profiles through automated posts, review management, and local SEO enhancements to improve search rankings and visibility.

Revive AiQ™ is an AI-driven lead reactivation specialist that engages dormant leads through multi-channel campaigns (SMS, email, voice) to convert cold databases into revenue opportunities.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, and without liability to you.

3. Account Registration and Security

To use certain features of the Services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, all activities that occur under your account, notifying us immediately of any unauthorized access or security breach, and ensuring that your account information remains accurate and up to date.

You may not share your account credentials, transfer your account to another person, or use another person's account without permission. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

Violate Laws: Use the Services in any manner that violates applicable federal, state, local, or international laws or regulations.

Infringe Rights: Violate or infringe upon the intellectual property, privacy, publicity, or other rights of third parties.

Transmit Harmful Content: Upload, transmit, or distribute viruses, malware, or any other malicious code or content that could harm our systems or other users.

Engage in Fraud or Deception: Use the Services to engage in fraudulent, deceptive, or misleading practices, including phishing, spamming, or impersonation.

Interfere with Services: Attempt to interfere with, disrupt, or overload our servers, networks, or Services through denial-of-service attacks, automated scripts, or other means.

Reverse Engineer: Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Services.

Scrape or Harvest Data: Use automated tools to scrape, harvest, or collect data from the Services without our express written permission.

Misuse AI Capabilities: Use our AI employees to harass, threaten, defame, or otherwise harm individuals or organizations, or to generate illegal, offensive, or inappropriate content.

We reserve the right to investigate violations of this Acceptable Use Policy and to take appropriate action, including suspension or termination of your account and cooperation with law enforcement authorities.

5. Subscription Plans and Pricing

5.1 Subscription Fees

The Services are offered on a subscription basis with monthly recurring fees. Current pricing is as follows:

• Engage AiQ™: $999 per month
• Local AiQ™: $399 per month
• Revive AiQ™: $499+ per month (performance-based pricing may apply)

Pricing is subject to change with thirty days' notice. If you do not agree to a price increase, you may cancel your subscription before the new pricing takes effect.

5.2 Payment Terms

You agree to pay all fees associated with your subscription in accordance with the pricing and payment terms in effect at the time the fees become due. Payments are processed through our third-party payment processors. You authorize us to charge your designated payment method on a recurring monthly basis.

All fees are non-refundable except as expressly stated in these Terms or required by law. If your payment method fails or your account is past due, we may suspend or terminate your access to the Services until payment is received.

5.3 Free Trials and Promotional Offers

We may offer free trials or promotional pricing for certain Services. Free trial periods and promotional terms will be specified at the time of sign-up. At the end of a free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial period ends.

6. Cancellation and Termination

6.1 Cancellation by You

You may cancel your subscription at any time by contacting us at [email protected] or through your account settings. Cancellations will take effect at the end of your current billing cycle. You will continue to have access to the Services until the end of the paid period. No refunds will be provided for partial months.

6.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice, including if you violate these Terms or our Acceptable Use Policy, your account is inactive for an extended period, we are required to do so by law or legal process, or providing the Services to you is no longer commercially viable.

Upon termination, your right to access and use the Services will immediately cease. We may delete your account data in accordance with our data retention policies.

6.3 Effect of Termination

Upon termination or cancellation, you will lose access to your account, data, and any content stored within the Services. We are not obligated to retain or provide you with copies of your data after termination, except as required by law. You are responsible for exporting any data you wish to retain before cancellation or termination.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Services, including all software, algorithms, artificial intelligence models, text, graphics, logos, images, audio, video, and other content, are owned by or licensed to Assistants AiQ™ and are protected by copyright, trademark, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes in accordance with these Terms. You may not copy, modify, distribute, sell, lease, or create derivative works based on the Services without our express written permission.

The Assistants AiQ™ name, logo, and all related trademarks, service marks, and trade names are the property of Assistants AiQ™ and may not be used without our prior written consent.

7.2 Your Content

You retain ownership of any data, content, or materials you upload, submit, or provide to the Services ("Your Content"). By providing Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, process, and analyze Your Content solely to provide and improve the Services.

You represent and warrant that you have all necessary rights, licenses, and permissions to provide Your Content and to grant us the license described above. You are solely responsible for Your Content and any consequences of uploading, submitting, or providing it.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our Services without compensation or attribution to you.

8. AI-Generated Content and Accuracy

Our Services utilize artificial intelligence and machine learning technologies to generate responses, recommendations, and actions. While we strive to provide accurate and helpful outputs, AI-generated content may contain errors, inaccuracies, or inappropriate responses.

No Warranty of Accuracy: We do not warrant that AI-generated content will be accurate, complete, reliable, or suitable for your specific purposes. You are responsible for reviewing and verifying all AI-generated content before relying on it for business decisions.

Human Oversight: We recommend implementing human oversight and review processes for critical business functions, particularly those involving legal, financial, medical, or safety-sensitive matters.

Continuous Improvement: Our AI models are continuously trained and improved based on usage data and feedback. By using the Services, you acknowledge that AI performance may vary and improve over time.

9. Data Privacy and Security

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our data practices as described in the Privacy Policy.

We implement reasonable security measures to protect your data, but we cannot guarantee absolute security. You acknowledge that you provide your data at your own risk and that we are not liable for unauthorized access resulting from circumstances beyond our reasonable control.

10. Third-Party Integrations

The Services may integrate with third-party platforms, applications, and services (such as calendar systems, CRM platforms, and Google Business Profile). Your use of third-party integrations is subject to the terms and privacy policies of those third parties. We are not responsible for the practices, performance, or availability of third-party services.

You authorize us to access and use data from third-party services on your behalf to provide the Services. You are responsible for maintaining valid authorizations and ensuring compliance with third-party terms.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT ANY ERRORS WILL BE CORRECTED.

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASSISTANTS AIQ™, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Assistants AiQ™, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to your use or misuse of the Services, your violation of these Terms or any applicable law, your violation of any rights of a third party, or your Content or any content you submit or transmit through the Services.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations within sixty days.

14.2 Binding Arbitration

If the dispute cannot be resolved informally, you agree that any dispute, claim, or controversy arising out of or related to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

The arbitration shall be conducted by a single arbitrator and shall take place in a location mutually agreed upon by the parties or, if no agreement is reached, in a location determined by the arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms (other than arbitration) shall be brought exclusively in the federal or state courts located in Delaware, and you consent to the personal jurisdiction of such courts.

16. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Assistants AiQ™ regarding the Services and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.

Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

Notices: All notices to you under these Terms may be provided by email to the address associated with your account or by posting on our website. Notices to us should be sent to [email protected].

17. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the effective date of the changes. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and cancel your account.

18. Contact Information

If you have questions or concerns about these Terms, please contact us:

Assistants AiQ™
Email: [email protected]
Phone: (833) 552-1200
Website: https://assistantsaiq.com

Note: These Terms of Use are provided for informational purposes and do not constitute legal advice. Assistants AiQ™ recommends that businesses consult with legal counsel to ensure compliance with applicable laws and regulations.