This Performance Guarantee Policy (“Policy”) sets out the terms of the 90-Day Performance Guarantee (the “Guarantee”) offered by Assistants AiQ LLC (“Assistants AiQ,” “we,” or “us”) to clients of our Services. This Policy is incorporated by reference into our Terms of Service and Billing, Refund, and Dispute Resolution Policy. By purchasing the Services, you agree to the terms of this Policy.
1. The Guarantee
Subject to the eligibility conditions and procedures set out below, if, during the first ninety (90) days following the start of your subscription (the “Guarantee Period”), the Recovered Value (as defined in Section 2) of the qualified missed-call opportunities the Services recover for you does not exceed the Service Fees you paid for that period, we will refund those Service Fees.
For purposes of this Policy, “Service Fees” means the one-time setup fee and the monthly subscription fees you paid to Assistants AiQ during the Guarantee Period. Service Fees do not include per-minute voice usage charges, overage charges, advertising spend, or any third-party or pass-through charges.
2. How Recovered Value Is Calculated
“Recovered Value” is calculated as:
Recovered Value = (qualified missed-call leads the Services captured) × (your stated average deal size) × (your stated close rate).
A “qualified missed-call lead” is a genuine prospective-customer call captured by the Services, and excludes spam, robocalls, wrong numbers, vendor calls, job-applicant calls, and existing-customer service calls. The number of qualified missed-call leads is determined by Assistants AiQ’s call logs and dashboard, which are the system of record for this Policy.
Because closing a lead is the client’s responsibility, Recovered Value is calculated using your own stated close rate and recovered opportunity value — not closed revenue.
3. Eligibility Conditions
All of the following conditions must be satisfied for the entire Guarantee Period. If any condition is not met, the Guarantee does not apply.
- (a) Call volume and advertising. The Services receive at least one hundred (100) inbound calls per month, as measured by our logs, and you maintain at least $10,000 per month in advertising on channels that drive inbound phone calls (for example, Google Search, radio, television, or calls-objective campaigns). Passive or low-call channels — such as display advertising or non-call social campaigns — do not count toward this requirement.
- (b) Call forwarding. Call forwarding to the Services is correctly configured and remains active for the entire Guarantee Period.
- (c) Lead follow-up. You contact each delivered lead within twenty-four (24) hours.
- (d) Active and paid. The Services remain active and all fees are paid in full, with no pause, suspension, or cancellation during the Guarantee Period.
- (e) Accurate inputs and access. You provided an accurate average deal size and close rate at signup, and you grant us access to your CRM or call records to verify lead handling.
- (f) Payment and booking. You maintain a valid payment method and a working booking process throughout the Guarantee Period.
4. Claim and Remedy
To make a claim under the Guarantee, you must submit a written claim to us at support@assistantsaiq.com within fourteen (14) days after the end of the Guarantee Period (that is, within fourteen (14) days after day 90).
Any refund under this Policy is limited to the Service Fees (setup fee and subscription fees) you paid to Assistants AiQ during the Guarantee Period, and expressly excludes advertising spend (which is your own cost), per-minute voice usage and overage charges, and any third-party or pass-through charges. The refund is your sole and exclusive remedy under this Policy, is available one time only, and is non-transferable.
5. General
Assistants AiQ determines qualified-lead counts and Recovered Value in good faith using its call logs and dashboard as the system of record. We may update this Policy from time to time; the version in effect at the start of your Guarantee Period governs your Guarantee. If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
For questions about this Policy or to submit a claim, contact us at support@assistantsaiq.com.